Support
Frequently Asked Questions
How do I get my files after I purchase?
Everything is delivered digitally. As soon as your payment is confirmed, you'll get an email with direct download links for each item in your order — no account or login required.
Is there a physical product?
No — every product on Kaizen is a digital audio or software file. Nothing ships.
My download link isn't working — what do I do?
Download links expire after a set time and a limited number of uses, mainly to keep files from being shared publicly. If yours has stopped working, reply to your confirmation email or use the Contact page and we'll issue a fresh one.
Do you offer refunds?
Because every product is delivered instantly as a digital file, we generally don't offer refunds once a download link has been issued. If something's genuinely wrong with your order, reach out — we'll look at it case by case.
What payment methods do you accept?
Checkout is handled through PayPal, which also supports most major debit and credit cards without requiring a PayPal account.
Is my payment information safe?
Yes — payment details are handled entirely by PayPal. We never see or store your card or bank information.
Didn't find what you're looking for? Contact us directly.